OVERVIEW

This website is operated by Magic Realm. Throughout the site, the terms “we”, “us” and “our” refer to Magic Realm. Magic Realm offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”), including additional terms, policies and notices referenced herein or available by hyperlink.

These Terms apply to all users of the website, including browsers, customers, merchants, vendors and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you must not access the website or use our services.

Magic Realm reserves the right to update, modify or replace any part of these Terms at any time. Continued use of the website following updates constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that:

• You are at least the legal age of majority in your jurisdiction.
• You will not use our products for any unlawful or unauthorized purpose.
• You will not violate any applicable laws while using our website.

Any violation of these Terms may result in immediate termination of service and cancellation of orders.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, or restrict access to our website at our sole discretion and at any time.

You agree not to:

• Reproduce, duplicate, copy or exploit any part of the website or service without written permission.
• Attempt to interfere with the security, functionality or operation of the website.

Credit card information is always encrypted during transmission over networks.

Magic Realm is not responsible for interruptions, delays, or technical issues caused by internet providers, hosting services, or external systems.

SECTION 3 – WEBSITE INFORMATION

Information on this website is provided for general informational purposes only.

While we aim for accuracy, we do not guarantee that product descriptions, images, pricing or other information are always complete, accurate or current.

Magic Realm reserves the right to correct errors, inaccuracies, or omissions without prior notice, including after an order has been submitted.

SECTION 4 – PRICING AND SERVICE MODIFICATIONS

Prices for products may change without prior notice.

We reserve the right to:

• Modify or discontinue products or services at any time
• Limit quantities or availability of products
• Cancel orders that appear suspicious, fraudulent, or abusive

Magic Realm will not be liable for any price changes, modifications or discontinuation of services.

SECTION 5 – PRODUCTS AND SERVICES

Some products may be available exclusively online and may have limited quantities.

Product images are provided for illustrative purposes only. Slight variations in color, finish, or appearance may occur due to lighting, manufacturing differences, or screen display settings.

Jewellery materials such as copper, plated metals, or zirconia may naturally change appearance over time depending on wear, exposure to moisture, chemicals, or skin conditions.

By purchasing, you acknowledge that natural wear, tarnishing, or plating fading is not considered a product defect.

All returns or exchanges are subject to our Return & Refund Policy.

SECTION 6 – ORDERS, BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, cancel, or limit any order at our sole discretion.

Orders may be canceled or restricted if they appear to involve:

• Fraudulent activity
• Reselling or unauthorized distribution
• Duplicate or suspicious transactions
• Chargeback abuse or policy violations

You agree to provide accurate and complete billing and shipping information.

Failure to provide accurate information may result in order cancellation without notice.

SECTION 7 – SHIPPING, DELIVERY AND RISK

Delivery time estimates are approximate and not guaranteed.

Magic Realm is not responsible for delays caused by:

• Customs processing
• Postal services
• Carrier delays
• Weather or logistical disruptions

Once an order is shipped and tracking is provided, responsibility for delivery transfers to the shipping carrier.

Customers are responsible for ensuring the correct shipping address is provided at checkout.

Magic Realm is not liable for lost packages due to incorrect addresses provided by the customer.

SECTION 8 – CHARGEBACK AND DISPUTE POLICY

By completing a purchase, you agree to first contact Magic Realm customer support to resolve any issues before initiating a chargeback or payment dispute.

Filing a fraudulent or unnecessary chargeback without attempting resolution may result in:

• Immediate suspension of the customer account
• Permanent restriction from purchasing
• Submission of evidence to payment processors

Magic Realm reserves the right to dispute and challenge any chargebacks with full transaction evidence, including order confirmation, tracking details, delivery confirmation and customer communication.

SECTION 9 – THIRD-PARTY TOOLS AND LINKS

Our website may include links to third-party websites or tools.

Magic Realm does not control or assume responsibility for third-party content, policies, or services.

Any use of third-party tools is at your own risk.

SECTION 10 – USER COMMENTS AND FEEDBACK

If you submit reviews, comments, or feedback, you grant Magic Realm the right to:

• Use
• Reproduce
• Edit
• Publish
• Distribute

such content for marketing or operational purposes without compensation.

We reserve the right to remove content that is unlawful, abusive, defamatory, or misleading.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 12 – PROHIBITED USES

You may not use the website:

• For unlawful purposes
• To transmit malware or malicious code
• To collect personal data from other users
• To impersonate another person
• To attempt unauthorized access to the website

Violation may result in termination of service and legal action where applicable.

SECTION 13 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available.”

Magic Realm makes no guarantees that the website will be uninterrupted, secure, or error-free.

We do not guarantee that products will meet subjective expectations of style, preference, or aesthetic opinion.

SECTION 14 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Magic Realm shall not be liable for any indirect, incidental, punitive, or consequential damages, including but not limited to:

• Loss of profits
• Loss of data
• Business interruption
• Product misuse or improper handling

Our total liability, where legally required, shall not exceed the purchase price of the product in question.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold Magic Realm harmless from any claims, damages, losses, liabilities, and legal expenses resulting from:

• Your violation of these Terms
• Your misuse of the website
• Your violation of applicable laws or third-party rights

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either party.

We reserve the right to terminate access to the website or cancel orders immediately if we suspect violations of these Terms.

All obligations and liabilities incurred prior to termination remain in effect.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Magic Realm regarding use of the website and services.

SECTION 18 – GOVERNING LAW

These Terms shall be governed and interpreted under the laws of Australia.

SECTION 19 – CHANGES TO TERMS

Magic Realm may update these Terms at any time.

It is your responsibility to review this page periodically.

Continued use of the website constitutes acceptance of updated Terms.