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Contact

We’re Here to Help ✨

Whether you have a question about your order, need product assistance, or just want to get in touch, our team is happy to assist you.

Get in Touch

➤ 📧 Email: support@magicrealm.shop

Response Time

➤ We aim to respond to all enquiries within 12–24 business hours.

Order & Product Enquiries

For faster support, please include:

➤ Your order number
➤ The email address used at checkout
➤ A brief description of your enquiry
➤ Photos or videos (if your enquiry is related to a damaged or incorrect item)

Returns & Refunds

➤ If your enquiry relates to a return or refund, please review our Return & Refund Policy first
➤ If you still need help, feel free to contact us and we’ll guide you through the process

Business Hours

➤ 🕘 Monday – Friday: 9:00 AM – 5:00 PM (AEST)
➤ 🚫 Weekends & Public Holidays: Closed

Luxury Gift Packaging ✨

Every Magic Realm piece arrives beautifully presented in our signature velvet pouch and elegant jewellery box — ready to gift from the moment it reaches you.

For an elevated experience, upgrade to our premium magnetic gift box and luxury gift bag for that unforgettable unboxing moment.

Our Story

It didn’t start with a business plan.
It started with a feeling.

For years, I searched for jewellery that felt more than beautiful — something that carried emotion, something that meant love without needing words. I realized that the pieces we wear closest to our heart should remind us of who we are, who we love, and the strength we carry every day.

This brand was born from that belief.

Every design — especially our heart pieces — represents connection. The love between partners. The quiet sacrifices of mothers. The unspoken support of friends. The self-love we sometimes forget to give ourselves.

There were nights filled with doubt, moments of fear, and questions about whether I was ready. But every time I held a finished piece in my hands, I felt something deeper — pride, purpose, and hope.

This isn’t just jewellery.
It’s a reminder that love is layered, imperfect, and beautifully strong — just like us.

And if even one person wears our piece and feels seen, cherished, or a little more confident… then every step of this journey was worth it. ✨

With Love,

Esther