Returns Policy

Return & Refund Policy

Magic Realm

At Magic Realm, we want you to love what you purchase. If something isn’t quite right, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

Returns

We accept returns within 7 days of the delivery date.

To be eligible for a return:

➤ The item must be unused, unworn, and in the same condition that you received it
➤ The item must be in its original packaging
➤ Proof of purchase (order number or receipt) is required

Certain items are non-returnable, including:

➤ Gift cards
➤ Clearance or final sale items
➤ Personal care or hygiene products that have been opened or used (for safety reasons)

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

➤ Approved refunds will be processed back to your original payment method
➤ Refunds typically take 5–10 business days to appear, depending on your bank or payment provider

*******At Magic Realm, we’re committed to making your experience smooth and transparent.

Due to elevated international tariffs and cross-border logistics costs, customers are responsible for covering the shipping fee associated with returns or exchanges.

Once your item is received and carefully inspected by our team, we will promptly issue a refund for the full product purchase price. Please note that original shipping fees (if applicable) and return shipping costs are non-refundable.

We truly appreciate your understanding as we continue working to deliver exceptional products worldwide.

Exchanges

➤ We only replace items if they are defective, damaged, or incorrect
➤ If you need an exchange for the same item, please contact us with photos and your order details

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

➤ Contact us within 48 hours of delivery
➤ Provide clear photos or videos showing the issue

➤ We’ll arrange a replacement or refund at no additional cost to you

Return Shipping

➤ Customers are responsible for return shipping costs unless the item is defective or incorrect
➤ We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items