Shipping Information

At MagicRealm, we strive to deliver your order quickly, safely, and efficiently. Please review the information below regarding our shipping process and policies.

Free Delivery

We offer free worldwide shipping on all orders above $75. All packages are shipped through reliable postal carrier services to ensure safe delivery to your doorstep.

Order Processing

Orders are processed shortly after they are placed to ensure fast fulfillment.

  • Most orders are dispatched the same or next business day.

  • Orders placed on weekends or holidays may be processed on the next business day.

  • Once your order has shipped, you will receive a tracking number to monitor delivery progress.

Delivery Time

We aim to deliver your order as quickly as possible.

  • Typical delivery time is 11–14 business days (maximum) depending on destination.

  • Delivery times provided are estimates and may vary due to shipping carrier operations, weather conditions, or other external factors.

  • During December, holiday seasons, or peak shopping periods, delivery may take slightly longer due to increased shipping volumes.

If you have not received your package within 14 business days, please contact us with your full name and order number so we can investigate promptly.

Support Contact:
Website: www.magicrealm.shop
Email: support@magicrealm.shop

Address Accuracy

Customers must ensure that the shipping address entered at checkout is accurate and complete.

We are unable to modify the delivery address once an order has been processed or shipped.

Incorrect or incomplete addresses may result in delivery delays.

Delivery Attempts

If you are not available to receive your package:

  • The delivery carrier will determine whether it is safe to leave the package at the delivery location.

  • If it cannot be safely delivered, the carrier may leave a notification card with instructions for re-delivery or collection from your local post office.

Duties & Taxes (DDU)

International orders may be shipped under DDU (Delivered Duty Unpaid) terms.

This means:

  • Any customs duties, import taxes, or local service fees are the responsibility of the customer.

  • These charges are determined by your local customs authority and are not controlled by our store.

Delivery Responsibility

Once a package has been handed over to the shipping carrier, delivery timelines are managed by the carrier.

After a package is marked “Delivered”, responsibility for the package transfers to the recipient.

Lost or Stolen Packages

If a package is marked “Delivered” by the carrier, we are not responsible for lost or stolen packages.

If your package cannot be located, please:

  • Check with neighbors or household members

  • Check building reception, mailbox areas, or safe drop locations

  • Contact the shipping carrier directly for investigation

Our team will gladly assist you in contacting the carrier if needed.

Order Cancellations

Orders are processed immediately after they are placed to ensure quick shipping.

Because of this:

  • Order cancellations or modifications may not always be possible.

  • Cancellation requests must be made shortly after placing the order.

Once an order has been processed or shipped, it cannot be cancelled and will fall under our Return Policy.

Payment Disputes

If you experience any issue with your order, please contact our support team before initiating a chargeback with your payment provider.

We reserve the right to provide delivery confirmations, order records, and communication history when resolving payment disputes.

Jewelry Care & Quality

All jewelry pieces are carefully inspected before shipping to ensure they meet our quality standards.

To maintain the longevity of your jewelry:

  • Avoid contact with water, perfumes, lotions, and chemicals

  • Remove jewelry before showering, swimming, or exercising

  • Store jewelry in a dry pouch or jewelry box

  • Clean gently with a soft cloth

✨ We appreciate your trust in MagicRealm and are committed to providing a smooth and reliable shopping experience.